How to make a Booking?

The recommended steps for making a booking on our web site are as follow:

Step 1

If you like to make a reservation, you can do it through 3 ways:
- By EMAIL:
  - Send us an email stating your requirements.
    (If you require a quick response, please include your telephone or mobile phone or pager number.)
- By FAX:
  - You may also fax us your travelling details at Fax Number : (65) 6753-4868 or (65) 6283-7022
- By CALL:
  - You can also call us at (65) 6286-9009 or (65) 6283-7088 and if our ticketing staff is unable to attend to you immediately, please leave us your contact number / pager and we will respond to you as soon as possible.

Step 2

Please provide us the following details in your email to us:

1. State destination and airline
2. Specify the fare that you found in our site and any applicable discounts offered by us...
3. Indicate departure and return dates & timing / flight numbers if you have a preferred itinerary.
4. Full name of all passengers as in passport.
5. Please put Mr. or Ms or Mdm or Mrs. or Mstr before the passenger names.
6. If children, please indicate age next to names (e.g. Child: 3yrs or infant: 8mths old)
7. Please specify if you have any special requests e.g. children or vegetarian meals etc
8. Please provide us with a fax number to fax your tentative booking itinerary to you.

For booking, we require the information below to advise ticketing deadlines or flight changes and verification purposes.

1. Name of person to contact
2. Contact telephone no / mobile phone / pager number
3. Fax Number

Step 3

Once we have made a flight reservation for you, we will fax or email your tentative flight itinerary to you.
Thus, it is important to provide us with a fax number if you have one.
If you require confidentiality when we fax, please instruct us accordingly in your email.

Step 4 - Booking is confirmed

Travel Plans - definite and no further changes
- If every sector in your flight reservation is confirmed and you are definite on your travel plans,
  please issue your tickets early to avoid possibility of auto-cancellation of your flight reservation
  by the airlines due to missed ticketing deadlines. This is especially important during peak
  seasons, where there is long waiting list for the flights that you are confirmed on.
- Auto-Cancellation due to missed ticketing deadlines can occur if we are unable to contact you
  when the ticketing deadline given by the airline approaches and is subsequently lapsed.
- Please give us 2 days advance notice to issue tickets and to arrange for self-collection or delivery.
  This advance notice is necessary as some promotional offers may require tickets to be issued at
  the airline office and that take a longer turnaround time especially during peak seasons.
Travel Plans - not definite and subject to further changes
- If your flight reservation is confirmed, but you are still not definite on your travel plans and may make
  some changes before your departure date, please contact us at least 5 days before your departure
  date to issue your ticket.
- Please check with our staff for your ticketing deadline at the point of booking.
  If a ticketing deadline is advised to you, please observe it strictly to avoid auto-cancellation.

Step 5 - Booking is on waitlist on some sectors

If your flight reservation has some sectors on waitlist, we will do our best to find seats
or suggest alternatives dates, flight schedules, or other airlines for you.
In the meanwhile, to check on your flight status:
If your flight departure date is a few weeks away, please check with us once every few days.
If your flight departure date is a few days away, please check with us once every day.
If your flight departure date is the next day, please check with us every other hour.
Once we are given confirmation of your seat by the airline, we will contact you.

Step 6 - Other services - If you require us to apply entry visas for you, please let us know.

Step 7 - Other services - Hotel Bookings

In association with OctopusTravel.com, We offer our customers a convenient way to book hotel accommodations online.
Alternatively, if you require us to book hotel accommodations for you, please provide the details below:
- The name of hotel if available
- Your budget range
- Date check in and date check out
- how many rooms and type of rooms - ( twin beds or 1 big double bed)
- Any special requirements - e.g. late check out?

Step 8 - Other services - Travel Insurance

In association with TenetInsurance.com, We provide a Best Online Travel Insurance deal for customers reside in Singapore who are Singaporeans, PRs, Foreigners with valid Employment Pass, Work Permit, Dependent Pass, Student Pass or Long Term Social Visit Pass
Alternatively, if you require us to arrange Travel Insurance for you, please read the Insurance material
To purchase, please provide us with the following information:

Your name
Your NRIC / Passport Number
Your Address
Beneficiary / Relationship
Number of Accompanying Children ( applicable only for Family Policy )
Destination
Length of Trip - state number of days
Effective Date
Expiry Date
For Family Policy, please repeat above information for second Insured Adult.

Step 9 - Any other services

Please contact us if you require any further assistance.